Orders & Returns Policy



  • Product Availability

Any product by Wingman Denim is subject to change. While we try our best to keep item availability on the website up to date, certain pieces or sizes that appear on the website may be out of stock and might take some extra time until it gets shipped. We will contact you shortly after we receive the order and work out an alternative solution.

  • Payment
  1. All prices and associated fees are charged in Indonesian Rupiah (IDR) for Indonesian customers or US Dollars for international customers.
  2. We accept payment via Bank Transfer (BCA, Mandiri, BNI, and BRI) for Indonesian customers or via Visa, Mastercard, and PayPal for international customers.
  3. You will receive an automatic email confirming the order immediately after placing an order. However, this receipt does not constitute a contract since Wingman Denim has the right to cancel any order for reasons including, but not limited to, inability to authorize a credit card, insufficient stock, or suspicion of fraud.
  4. If there is any additional information from us, we’ll contact you directly through your email or phone number written on the order form.
  5. Feel free to contact us if there are any issues regarding your order.


Returns and Exchanges

  1. Wingman Denim does not offer refunds in any circumstances
  2. Exchange must arrive back at Wingman Denim HQ within 7 days for Indonesian customers or 28 days for overseas customers of when the items were shipped to the recipient.
  3. To exchange any item you must contact Wingman Denim within 3 days of receiving the shipment for an exchange authorization.
  4. Items exchanged to Wingman Denim must have their original tags and must be free of wear, wash, damage, odor, or any other condition that would prevent them from being sold as new including hemming.
  5. Customers provide a shipping cost to ship back the package and pay import taxes if there are any. 
  6. Items sold at discount are final sales and are not subject to return or exchange. Items ordered by special requests, such as pre-orders or items not regularly carried by Wingman Denim are not subject to return.