Orders & Returns Policy

 

Orders

  • Product Availability

Any product by Wingman Denim is a subject to change. While we try our best to keep item availability on the website up to date, certain pieces or sizes that appear on the website may be out of stock and might takes some extra time until it gets shipped. We will contact you shortly after we receive the order and work out on the alternative solution.

  • Payment
  1. All prices and associated fees are charged in Indonesian Rupiah (IDR) for Indonesian customers, or in US Dollar for international customers.
  2. We accept payment via Bank Transfer (BCA, Mandiri, BNI, and BRI) for Indonesian customer, or via Visa, Mastercard and PayPal for international customer.
  3. If you would like to use another form of payment, please contact us at admin@wingmandenim.com for further information. We’ll arrange another form of payment for you if possible.
  4. Right after placing an order you will receive an automatic email confirming the order. However, this receipt does not constitute a contract since Wingman Denim has the right to cancel any order for reason including, but not limited to, inability to authorize a credit card, insufficient stock, or suspicion of fraud.
  5. If there is any additional information from us, we’ll contact you directly through your email or phone number written on the order from.
  6. Feel free to contact us if there are any issues regarding your order.

 

Returns and Exchanges

  1. Wingman Denim does not offer refunds in any circumstances
  2. Returns must arrive back to Wingman Denim workshop within 14 days for Indonesian customers or 28 days for overseas customers of when the items were shipped to the recipient.
  3. To return any item you must contact Wingman Denim within 5 days of receiving the shipment for return authorization.
  4. Items returned to Wingman Denim must have their original tags and must be free of wear, wash, damage, odor, or any other condition that would prevent them from being sold as new including hemming.
  5. Items sold at discount are final sale and are not subject to return. Items ordered by special request, such as pre-orders or items not regularly carried by Wingman Denim are not subject to return.